IT Support – Junior (M/F) 2 positions

Role Profile

The mission of the Support IT developer within Memnon is to strengthen the existing team of developers in supporting, fast and 1st level, final users in production sites around the world with debugging and problems solving, allowing the production to stay fully efficient and delivering high-quality digitization.

The Memnon IT and R&D team develops its own solutions for digitization, ingesting, transcoding, and workflow management. In the production, we use in-house developed solutions combined with integrations of 3rd party software products and interfacing to many hardware equipment. Our solutions are deployed in both Memnon Digitization facilities in Europe, US, and Dubai, and externally at many clients’ premises all over the world.

Tasks and responsibilities

 

  • Receive tasks and support needs via JIRA ticketing
  • Sort tasks and issues by priorities
  • Investigate analytically and understand causes of failures, ensure all required information for problem solving are collected
  • Solve issues by coding or with intervention on Workflow manager and SQL data base
  • Document follow-up and implemented solutions
  • Maintain main applications with C #, SQL
  • Adapt a SQL data base structure in accordance with requests of production team
  • Participate in IT development by being full part of the IT team and assisting it
  • Analyze and report issues and solutions in application of a continuous improvement process
  • Work with Microsoft & Linux development environments and technologies

Reporting line

 

  • You’ll report to the IT team senior developer
  • You’ll work closely work with the other IT developers
  • You’ll work for internal clients who are production teams located in Brussels or Bloomington and in all on-site locations.

 

Location

  • 1 position: Brussels, Belgium
  • 1 position: Bloomington, IN, USA
  • You could be required to provide some short missions (ca. 1-3 weeks) abroad for on-site support or system setup/upgrades

Profile required

 

Education and Experience

  • You have a Bachelor in IT or shortly experienced
  • You are interested in IT analyze and issues solving (at least experience in .Net development)
  • Preferred: interest for/knowledge of audio/video/film technologies

Competencies

  • You can develop and maintain with C #, SQL,
  • Microsoft & Linux development environments and technologies
  • Able to collaborate by using an Agile methodology

Profile – Soft skills

  • Strong organizational skills
  • Results oriented
  • Stress-resistant and team spirit
  • You like to take part in various projects and learn the latest technologies
  • Your self-learning ability allows you to find solutions autonomously
  • Eager to learn fast, and to adapt to fast moving organization

Language skills

  • Fluent in English (read, speak, write): B2
  • French: intermediate: B1 (for Brussels location only)

Type of contract

  • Full-time employment
  • Employee
  • Fixed-term contract
  • Advantages

Memnon offers

  • Be part of a highly dynamic and energizing team
  • Training and opportunity for professional development
  • Global experience and working on projects around the world
  • Unique and international experience within the Sony Group
  • Employee discount on Sony Products (TV’s, Cameras, Headphones etc.)

Date of hiring

  • 01/2018 – 03/2018

Applications:

With references:

  • 201710-ITDJ-US (position in Bloomington – USA)
  • 201710-ITDJ-BE (position in Brussels – Belgium)